If any quality problem,please contact us by email and provide the order number and proof of photo or video ,we will provide the solution in 2 days.
1.How to apply for a return (RMA) or aftersales services ?
You can request a return by applying for an RMA (Return Merchandize Authorization) once the order is delivered. Please refer to the specific warranty time-frame for your product.
2.What if I have not applied for an RMA but a Customer Service agent offered me an after-sale solution, where can I check my RMA status?
You can check R.M.A status in your account in the RMA list page.
3.I have selected my preferred RMA solution in “RMA Type”, will you follow my recommendation or offer alternatives?
Our Customer Service will follow your recommendation as long as it is applicable to your case according to our warranty policy.
4.What if after an RMA has been been issued, the product finally works and I do not need to return the item anymore. What do to then?
Please kindly inform our Customer Service via our Support Center. Our Customer Service will close the RMA application for you.
5.What if after an RMA has been been issued and I find out that there are more problems for other items in the same order?
You can apply for several types of RMA within one order. However, we will resolve all after-sales issues one by one. In other words, we will resolve the previous problem first then the second one, next. If you need after sales service for different orders at the same time, please submit a separate RMA request for each order.