FAQ & Support

What Shipping Method does homezesting Use?

We ship the order  by  DHL or  GLS  at random to deliver in 2- 3 days from Germany warehouse.

What Countries does homezesting Deliver to?

We can deliver orders to  countries in the European.(Germany,United Kingdom,France,Spain,Austria ,Netherlands and Italy)

Goods are sent from our Germany warehouse by DHL or GLS, and delivered direct to your door (home or company address)

My Product Has A Problem! What Can I Do?

 If any quality problem,please contact us by email and provide the order number and proof of photo or video ,we will provide the solution in 2 days.

If your Item is Delivered Missing Some of Its Parts

 Please contact us  with your order number and product photo; we will help to clarify what part is missing.

Returns and Aftersales F.A.Q

1.How to apply for a return (RMA) or aftersales services ?

You can request a return by applying for an RMA (Return Merchandize Authorization) once the order is delivered. Please refer to the specific warranty time-frame for your product.

2.What if I have not applied for an RMA but a Customer Service agent offered me an after-sale solution, where can I check my RMA status?

You can check R.M.A status in your account in the RMA list page.

3.I have selected my preferred RMA solution in “RMA Type”, will you follow my recommendation or offer alternatives?

Our Customer Service will follow your recommendation as long as it is applicable to your case according to our warranty policy.

4.What if after an RMA has been been issued, the product finally works and I do not need to return the item anymore. What do to then?

Please kindly inform our Customer Service via our Support Center. Our Customer Service will close the RMA application for you.

5.What if after an RMA has been been issued and I find out that there are more problems for other items in the same order?

You can apply for several types of RMA within one order. However, we will resolve all after-sales issues one by one. In other words, we will resolve the previous problem first then the second one, next. If you need after sales service for different orders at the same time, please submit a separate RMA request for each order.